Innovative meeting spaces across multiple floors of the iconic Birmingham Library and Reparatory Theatre.
Across two distinct buildings and 9 floors, Unique Venues Birmingham needed a way for clients to call the right departments for service without resorting to telephone systems. The REP theatres brutalist concrete construction also makes radio reception problematic, especially in busy basement areas.
Dinggly’s Calling Tablets are provided to meeting organisers (a log is kept). For service they simple touch the relevant department on the tablet and are prompted to add an explanatory message, should they wish. This can save the need for staff to attended and then revisit to complete the job. Particularly important where a 10 minute walk across the buildings may be necessary! Messages are received on Smartwatch pagers, with staff swiping to accept calls, notifying others that everything is in hand.
“The smart technology has enabled faster communication and quicker response times for our teams. It’s allowed them to be even more mobile across the buildings and improved team delivery. Clients are impressed with this easy to use technology too. So while we’re very much a people led business, technology has helped us remain on top of customer service.” Suzanne Reid, Commercial Director at Unique Venues Birmingham