Dinggly helps enhance your customer experience and increase efficiency.

What is it?

Either a collection of calling buttons or calling tablets which alert staff when an optom is ready for a handover.

Calls and messages are sent over WiFi. They can either go to your existing mobile devices, a dedicated Calls tablet in reception or to individual staff via Dinggly Wrist Pagers.

What are the options?

A single-touch call button

• Simplicity itself.
• Can be renamed for use in any room
• Rechargeable with emailed low-battery alerts
• Easily mounted to desks or walls
• Button function personalisation, graphics and colours available

A 4-touch call button

• As per single-touch, but allows for up to 4 different call types to be made. Note that button function personalisation and graphics charges will apply

A calling tablet

• Allows optoms to specify the handover type required e.g. Contact Lenses
• Allows optoms to add a text instruction if desired
• Can be renamed for use in any test room
• Allows the optom to see the call status (when its been received, accepted and by whom)
• Send messages to the tablets e.g. “next customer running 10 minutes late”
• Flexible format should needs change over time

What are the benefits:

• Allow handovers to take place within optom rooms, providing a smoother customer journey and improved efficiency
• Calls can be accepted by staff, notifying other team members and reducing duplicated effort
• Ensure no call goes unanswered with call escalation and long-wait alerts
• An optional online dashboard is available to monitor call volumes, attendance and response times