Dinggly brings you a unique system which supports the full room service cycle. After all, receiving the order promptly is at least as important as collecting the tray in a timely manner!
Please take 5 minutes to view the following video, which gives a comprehensive overview.
Room Service Hero alerts the team when orders have taken longer than the target to be dispatched. Notifications are provided via a Control Tablet and the order’s allocated button, which starts gently ‘pinging’.
Then, once the guest has finished their meal, the buttons provide a notification to the Control Panel or individual staff that it needs collection. Note: if this is the ONLY part of the cycle you’re interested in, that’s fine, we can lock Preparation out (and save you some cost)
Full Room Service cycle support, not just trolley collection
Assists prioritising orders for dispatch
Provides data for order preparation times and late orders, linking back to your original Order IDs. Report on any date or time period.
Provide guests with a 1st class dining experience with effortless requesting of trolley collection (just press a button!)
Avoid smelly plates in corridors ruining your guest experience
Improve efficiency in trolley collection
Provides data on collection timings and staff workload. Report on any date or time period.
A wonderful choice of premium (and ultra-premium) WiFi buttons, with and without branding. We believe we offer both the least and most expensive options on the market.
Edgar, Puerto Rico
Try Dinggly now, risk free!
Order a trial Dinggly via our contacts page and we’ll set you up to give Dinggly a go.
The payment is refunded when the button is returned to us.
All Dingglies are special, but some are extra special. Our flexible designs cater for a wide range of budgets and aesthetics. All are rechargeable
Waterproof | self-explanatory | 52mm diameter
Waterproof | Customisable | 52mm diameter
Super-premium | Waterproof | Customisable | 58mm diameter
Please contact us today to find out more.
We all carry mobile phones and have got used to scanning QR codes. So here’s a simple tray collection system at much less the cost.
Dinggly’s QR IRD | room service tray QR system is simplicity itself for operators and guests. There are two options:
With either an instant rating and comment can be added (shared only with you). Poor ratings are automatically channeled to a supervisor devise.
CallGrab™, a performance dashboard and branding with your logo on the guest interface is all included. The tile itself is rather lovely – precision cut and laser-etched.
Will people bother to scan it?, we hear you ask! Not everybody, but a significant majority. So expect to see big improvements.
Why not have a try? Please scan the code here, an example of option 2.
To help room service orders leave the kitchen on schedule. To ensure trolleys and carts are promptly collected from the rooms – not left hanging around in corridors.
You select a classification the order relates to, for example, a hot food order. These classifications, and their timings, are set by you. Other examples might include cold snacks and drinks, both of which would have shorter target timings.
Each button is tagged with the room number the order is going to.
The button will slowly beep when the order approaches its target dispatch time. Should the target time pass it will beep faster. These alerts are also indicated on the Control tablet in the kitchen.
The button is also pressed when the trolley / cart is ready for collection, minimising the time it is left in hotel corridors and maximising staff efficiently.
Preparation:
Collection:
Yes, it is.
The buttons connect to the hotel’s WiFi or can be fitted with SIM cards. Since they send calls via the cloud, the range is unlimited.
They always shown on the Control tablet, typically located in the room service kitchen / office. The alerts can also be received by staff directly on their own devices, so if they’re in the vicinity, its very efficient for them to collect. It is possible to limit an individual’s alerts to selected areas of the hotel, for example a specific wing or building.
When attendants reach the button they do a ‘long-press’. That resets the button and also stops the timings. You’ll then know how long it took to physically recover the trolley or cart.
This can be flagged through the software. The button still shows as needing collection but it’s removed from the statistics, keeping them relevant.
They shouldn’t do. They recharge with a USB, just like a phone. They’ll last many weeks between charges and you’d get an email if a button’s charge fell critically low.
All our buttons are functionally similar, including being rugged and highly water resistant. We offer 3 levels
We’ve buttons and systems for every budget. We believe we offer the least and most expensive options, the cost dependent on button choice.